Refund and Return Policy
Thank you for shopping with Divergent Clothing Co. We strive to provide high-quality products and a great shopping experience. If you encounter any issues with your purchase, please review our refund and return policy below for detailed information.
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Defective Products
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Eligibility: Only defective products are eligible for return and refund.
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Notification: You must notify us via email at info@divergentclothingco.com within 7 days of receiving your order to be eligible for a return or refund.
Return Process
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Email Notification: Send an email to info@divergentclothingco.com with your order number, a description of the defect, and photos of the defective product.
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Return Authorization: Once we receive your email, we will review your request and, if approved, provide you with a return authorization and instructions for returning the product.
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Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Refund Process
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Inspection: Upon receipt of the returned product, we will inspect it to verify the defect.
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Approval: If the product is deemed defective, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product.
Non-Returnable Items
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Customized Products: Customized products are not eligible for return unless they are defective.
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Non-Defective Products: Products that are not defective cannot be returned or refunded.
Important Notes
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Original Packaging: Products must be returned in their original packaging with all tags and labels intact.
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Condition: Returned products must be in their original condition. We reserve the right to refuse a refund if the product shows signs of wear or use.
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Timely Notification: Returns and refund requests must be made within 7 days of receiving your order. Requests made after this period will not be accepted.
Contact Us
If you have any questions or concerns about your return or refund, please contact our customer service team at info@divergentclothingco.com. We are here to assist you and ensure that you have a positive shopping experience with Divergent Clothing Co.
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Thank you for choosing Divergent Clothing Co. We appreciate your business and look forward to serving you!