At Divergent Clothing Company, we are committed to providing you with high-quality sensory-friendly clothing and ensuring your satisfaction with every purchase. We understand that there may be instances where you need to return an item. This Return Policy outlines the guidelines and procedures for returning products purchased from our online store.

Eligibility for Returns:

To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them.

Customized items with sensory adaptations cannot be returned unless there is a manufacturing defect or an error on our part.

Timeframe for Returns:

You may initiate a return within 15 days from the date of delivery.

After 15 days, unfortunately, we cannot offer you a refund.

Return Process:

To initiate a return, please follow these steps:

Contact our customer support team by email or phone within the 30-day return period. Provide your order number and a detailed description of the reason for the return.

Our customer support team will guide you through the return process, provide you with a return authorization, and provide instructions on where to send the item(s).

Ensure that the item(s) are securely packaged to prevent damage during transit.

Return Shipping:

The customer is responsible for the shipping costs associated with the return unless there is a manufacturing defect or an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item(s).

Refunds:

Once we receive the returned item(s) and verify their condition, we will process the refund.

Refunds will be issued in the original form of payment used for the purchase.

Please note that the original shipping charges are non-refundable.

Non-Returnable Items:

The following items are non-returnable:

Customized items with sensory adaptations, except in cases of manufacturing defects or errors on our part.

Items that are not in their original condition or have been damaged by the customer.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

Please note that this Return Policy applies only to purchases made directly through our online store. If you have purchased our products from a third-party retailer, please refer to their return policy for guidance.

We appreciate your understanding and cooperation with our Return Policy. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.